RETURN AND EXCHANGE OF PRODUCTS

---

Return, Claims and Refund Policy

To ensure fairness and protection for both parties, we ask all customers to inspect the shipment upon receipt in the presence of the courier..

Claims for transport damage or shortages are only accepted when the problem is identified on site.

After acceptance of the shipment without objections, such complaints cannot be considered.

Return a product

According to the Consumer Protection Act (Art. 55, para. 1), you have the right to return a purchased product within 14 days from the date of receipt, under the following conditions:

- The product has not been used

- Its commercial appearance is preserved

- The original packaging and all accessories are available

- The labels and protective elements are not broken

- The product is accompanied by a purchase document

Due to the nature of the product (smart thermometer - a product for personal use), returns of used or activated devices are not accepted, except in the case of a manufacturing defect.

If the above conditions are not met, we reserve the right to refuse the return..

Return procedure

To request a return:

1. Send an email requesting a cancellation

2. After confirmation from us, send the product to:

THERMO SMART LTD

MARIYKA VASILEVA PETKOVA

UIK: BG208543167 / 208543167

Kilifarevo (5050)

9 Trifon Saraliyev St.

Return shipping costs are the responsibility of the customer.

Refunds will be made after receipt and inspection of the product.

Product replacement

We offer replacement under the following conditions:

- Notification of exchange within 7 days of receipt

- Product meets all return conditions

- Product has not been used

The replacement can be made for the same product (in case of defect) or another product of the same or higher value (with additional payment).

All transportation costs for exchanges are at the customer's expense.

Warranty

All Smart Care smart thermometers come with a 24-month warranty.

If a manufacturing defect is found, the product will be replaced with a new one or repaired (if applicable).

Important information

We recommend carefully testing the device immediately upon receipt.

If you suspect inaccurate measurement – contact us for assistance.

Our priority is that our customers are satisfied with their purchase.